FuelON Bharat Private Limited is committed to resolving all complaints promptly and fairly. We acknowledge every grievance within 48 hours and aim to resolve within 30 days.
Email:
Subject: Grievance — [Your Name and Account or Pump Name]
Phone: +91 94130 46363 or +91 94130 18263
Address: FuelON Bharat Private Limited, C/904, Titanium City Center, Anand Nagar Rd, Satellite, IIM, Ahmedabad City, Ahmedabad 380015, Gujarat
In accordance with the Information Technology Rules 2021 and applicable regulations, FuelON Bharat Private Limited has designated a Grievance Officer.
Name: Anmol Gandhi
Email:
Address: FuelON Bharat Private Limited, C/904, Titanium City Center, Anand Nagar Rd, Satellite, IIM, Ahmedabad City, Ahmedabad 380015, Gujarat
Response Time: Acknowledgement within 48 hours. Resolution within 30 days.
Email with your registered name, account or pump details, description of the issue, and relevant transaction IDs or dates.
You will receive acknowledgement within 48 business hours with a complaint reference number.
Full resolution within 30 days. We will keep you informed on complex matters.
If not satisfied, escalate directly to the Grievance Officer. Further escalation to relevant regulatory authorities as per applicable law.
FuelON Bharat Private Limited is a technology platform. We do not provide banking or NBFC services. For credit decision grievances, we will review the assessment process and provide reasoning in accordance with our credit policy.